Terms of Service

1. The marketplace

UGC Moa provides tools for brands and creators to discover one another, agree on campaign work, communicate, review deliverables, and arrange payment. We are a marketplace intermediary. We are not the brand, creator, employer, agent, or a party to the agreement between a brand and creator, except for our separate obligations under these Terms.

2. Eligibility and accounts

You must be at least 18 and legally able to enter a contract. Information you provide must be accurate and current. You are responsible for account security and activity under your credentials. A business user confirms that they have authority to bind the business they represent.

3. Campaigns and bookings

Brands publish campaign requirements and creators apply. A booking is formed when the brand selects one or more applications and completes payment. Each creator booking remains a separate deal even when several are paid in one checkout.

• The normal workflow is funded → content submitted → revision requested where needed → content approved → post submitted where required → released.
• Brands must provide clear, lawful requirements. Creators must deliver the agreed work, disclose material limitations, and meet agreed deadlines.
• Messages, approvals, revision requests, and submitted files in UGC Moa may form part of the record of the booking.

4. Charges, fees, and escrow

At booking, the brand is charged three separately shown amounts: the agreed creator payment, the platform fee, and payment processing. The creator receives the agreed creator payment in full; the platform fee is added on top and is not deducted from the creator payment.

The platform fee rate is determined by the workspace owner's active subscription plan when funding occurs and is recorded on the deal. A later plan change does not alter that funded deal's rate. All amounts are calculated in integer cents.

After payment is confirmed, funds are held by the platform between charge and release for the booked work. A deal does not become funded merely because checkout starts; funding occurs only after confirmed payment is received through the payment provider.

5. Cancellation, refunds, and release

If a funded deal is cancelled before release, the brand is refunded that deal's charged amount, including its allocated processing share. Where one payment covers several deals, only the cancelled deal's share is refunded; the remaining deals continue independently. Processing fees retained by the payment provider on a refund are borne by UGC Moa.

When the brand releases an approved deal, the creator becomes entitled to the full agreed creator payment. Refund timing and payout availability may depend on Stripe and the banking system. Chargebacks, fraud reviews, sanctions checks, or legal requirements may delay or reverse a transaction.

6. Subscriptions

Paid brand plans renew automatically for the stated billing interval until cancelled. Plan price, included features, campaign limits, seats, and platform fee rate are shown at purchase. Cancellation stops future renewals and normally leaves access through the paid period, subject to payment failure, abuse, or law. Fees already paid are non-refundable except where law requires otherwise or we expressly agree.

7. Content ownership and licences

Each party keeps ownership of material it owned before a booking. Unless the booking states otherwise, the creator owns the original deliverable until the creator payment is released. On release, the creator grants the brand a worldwide, non-exclusive, fully paid licence to use, reproduce, edit, adapt, publish, display, distribute, and promote the approved deliverable for the campaign purposes and channels described in the brief. Any exclusivity, transfer of copyright, paid-media term, whitelisting permission, territory, or usage period must be expressly agreed in the campaign or booking.

The creator confirms that submitted work is original or properly licensed and does not violate another person's rights. The brand confirms it has rights to the products, marks, claims, and source material it supplies.

8. Advertising disclosure and prohibited conduct

Creators must clearly disclose paid, gifted, affiliate, or otherwise sponsored relationships as required by the laws, platform rules, and advertising standards that apply where the content is created or shown. Undisclosed paid promotion is prohibited.

• No illegal, deceptive, discriminatory, hateful, exploitative, sexually abusive, or rights-infringing content.
• No false engagement, impersonation, manipulated performance data, off-platform payment evasion, self-dealing, malware, scraping, or interference with the service.
• No campaign claim that a party cannot substantiate, including health, financial, environmental, or performance claims.

9. Referral programme

Referral eligibility, rates, and payment conditions may change or end at our discretion. Referral commission is not guaranteed and may be withheld, reversed, or cancelled for self-referral, duplicate or controlled accounts, fraud, refunded activity, abuse, or breach of these Terms. Tax reporting remains the recipient's responsibility.

10. Suspension and termination

You may stop using the service at any time. We may restrict, suspend, or terminate access where reasonably necessary for non-payment, security, fraud, legal compliance, harm to another user, or material breach. We will preserve or settle open bookings where practical and lawful, but may freeze payment activity during an investigation.

11. Disclaimers

The service is provided on an “as available” basis. We do not guarantee creator suitability, campaign results, reach, engagement, sales, uninterrupted availability, or that another user will perform. Users must conduct their own diligence. Nothing on the service is legal, tax, employment, advertising, or financial advice.

12. Liability and indemnity

To the maximum extent permitted by law, UGC Moa is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for conduct of another marketplace user. Any aggregate liability cap and any exclusions that cannot apply under mandatory consumer law must be settled by counsel for the governing jurisdiction before launch.

You will indemnify UGC Moa and its personnel against third-party claims, losses, and reasonable costs arising from your content, campaign claims, infringement, unlawful conduct, tax or employment obligations, or breach of these Terms, except to the extent caused by UGC Moa's own unlawful conduct.

13. Changes

We may update these Terms. Material changes will be announced through the service or by email where appropriate, and the effective date and change log will be updated. Changes do not retroactively alter a funded deal's snapshotted fee rate.

14. Governing law and disputes

These Terms are governed by the law listed above. The forum, notice process, negotiation period, and any arbitration or court procedure must be completed with counsel before launch. Mandatory rights available in a user's country remain unaffected where they cannot lawfully be waived.